Question 1

How long does the verification process take for Indian users?

Accepted Answer

The verification process typically takes between 24 to 72 hours after you submit your documents. In some cases, especially during high-traffic periods like major sporting events such as the IPL or ICC World Cup, it may take slightly longer as more players are registering and submitting documents simultaneously. To speed up the process, ensure your documents are clear, legible, and that all details match the information on your account exactly. You'll receive an email or in-app notification once the review is complete. If you haven't heard back within 72 hours, contact the customer support team directly for a status update on your submission.

Question 2

Can I place bets before my account is fully verified?

Accepted Answer

Yes, in most cases you can place bets before completing full verification. However, your account may have deposit and betting limits in place until KYC is fully completed. More importantly, withdrawals are typically not processed for unverified accounts, which means any winnings you accumulate will be held until you verify. It's strongly recommended to complete verification as soon as possible after registration so you have absolutely no limitations when you want to cash out your winnings. Starting the process on day one is always the smartest approach for new users.

Question 3

What if my name on the document doesn't exactly match my registration name?

Accepted Answer

If there is a discrepancy between the name on your document and the name you entered during registration, you should contact customer support before submitting your KYC documents. The support team can help you correct the registered name to match your official documents. Submitting documents with mismatched names without resolving this first will result in verification rejection and add unnecessary time to the process. It's a straightforward fix but one that must be done through the proper support channel rather than attempting to alter either the account details or the document yourself.

Question 4

Is my personal data safe during the document submission process?

Accepted Answer

Yes. Industry-standard SSL encryption is used to protect all data transmitted during the verification process. Your documents and personal information are stored securely on protected servers and are used exclusively for identity verification purposes in compliance with applicable data protection regulations. Your information is never shared with third parties except where required by law or for legitimate payment processing purposes. You can review the full privacy policy on the platform for complete details about data handling, storage duration, and your rights as a user.

Question 5

Do I need to verify my payment method separately from my identity documents?

Accepted Answer

In some cases, yes. Identity verification (KYC) and payment method verification are separate but related processes. While your identity documents confirm who you are, payment verification confirms that you are the rightful owner of the payment method used for deposits. For UPI or bank transfers, this may simply involve confirming that the registered bank account name matches your verified identity. In some cases, a screenshot of your UPI interface showing your name and UPI ID may be requested. This step is usually quick and straightforward once your main identity verification is already approved.

Question 6

What happens if my verification is rejected? Can I reapply?

Accepted Answer

Yes, you can reapply after a rejection and there is no penalty for doing so as long as the rejection was due to a correctable issue like document quality or an information mismatch. You'll receive an email explaining specifically why your submission was rejected and what is needed to correct it. Common rejections are due to document quality, mismatched details, or incomplete images — all of which are easily fixable. Simply gather the correct documents, make sure they meet every requirement outlined in the rejection notice, and resubmit through your account's verification section. If you're uncertain about what needs to be corrected, the customer support team is available 24 hours a day to walk you through the resubmission process step by step.

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